ORDERING
RETURN / REFUND POLICY
USA CUSTOMERS
SHIPPING INFORMATION
ABOUT US
CONTACT INFORMATION
PRIVACY POLICY

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ORDERING

What methods can I use to order my products?
SafeRemedies.com does it's best to make it easy to place an order. You may do one of the following:

Order online
Order by Phone - 01289 332888 or for overseas call - (+44) 1289 332888
Order via Post - You may send us a cheque or PO. If you wish to pay by cheque or PO, please mail your payment along with your name, address, phone number and order description to:
Safe Remedies Ltd
Unit 11 North Rd Ind Estate
Berwick-upon-Tweed
TD15 1UN

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a chequeor PO, your product may take slightly longer to arrive than the normal delivery time).

What methods of payment are accepted?
We accept all popular credit/debit cards, personal cheques and Postal Orders.

How can I place an order?
You can find help on ordering products from us at instructions on how to order

How can I cancel my order?
You can cancel your order by notifying us in writing. The notification should state your order number and the reason for cancellation. If your order has already been despatched, you will not be able to cancel your order, however, you may return the products to us at any time up to 14 days after your products have been delivered for a full refund/credit. The products should be returned in a reasonable condition and at your own expense. We recommend you use a Recorded Delivery Service. You can no longer receive a refund if you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected. Customer Service - (+44) 1289 332888

What guarantee do I have with my products?
We guarantee that if you are not satisfied with the quality of our products we will either replace them for you or offer a full refund. PLUS we will give you £5.00 off your next order. All products must be returned unopened (within 30 days) to the following address:

Safe Remedies Ltd
Unit 11 North Rd Ind Estate
Berwick-upon-Tweed
TD15 1UN

We also understand that speed is often of importance, which is why we guarantee that if you place your order before 1pm it will be dispatched that same day!

RETURN / REFUND POLICY

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

USA CUSTOMERS

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

SHIPPING INFORMATION

What information do I need to know about shipping in the UK?
Order online or by phone on 01289 332888, and we aim to despatch within 24 hours!! All orders are packaged with care to ensure safe delivery, (in busy periods, please allow 10-14 working days for delivery).

Please note: Offers subject to availability.

What about International Shipping?

To place an order call (+44) 1289 332888.
To speak to customer services call our UK based customer services centre on (+44) 1289 332888
Fax your order on(+44) 1289 331888

Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from SafeRemedies.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

My shipment has been lost or damaged, what do I do?
Lost Orders: Please allow up to 14 days for delivery. If your order has not been received within 14 days contact Customer Service on (+44) 1289 332888 or email info@saferemedies.com.

Please note lost shipments must be reported within 30 days of despatch, we will not be liable for any loss if you fail to do this.

Damaged Orders: If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 30 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.

What do I do if I want to return my product?
We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned within 30 days of delivery

Safe Remedies Ltd
Unit 11 North Rd Ind Estate
Berwick-upon-Tweed
TD15 1UN

This does not affect your statutory rights.

We retain the right to request a return of the faulty goods with the consignment number on the outside of the box, by recorded delivery, and the product will be inspected. If the fault is agreed, a full refund along with any shipping costs incurred in sending the product back, will be given.

Please do not send any items back which have not been requested.

OTHER INFORMATION

AB0UT US
Information about Safe Remedie's Privacy Policy
Safe Remedies Ltd will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

Information about site security

SafeRemedies.com will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

CONTACT DETAILS
If you have any queries about our products, mail order service or website please do not hesitate to contact us.

For Placing Phone Orders
Phone our orderline on 01289 332888

For Mail Order and Internet queries
Please contact our Mail Order Customer Service Dept with your mail order or internet related queries on:

Tel: 01289 332888

Email: info@saferemedies.com

To process your query quickly we will need your full name, address and post code plus any relevant order information.

For Product information
Contact us on:

Tel: 01289 332 888

Email: info@saferemedies.com

PRIVACY POLICY
Transaction Security Methods and Privacy Policy
SafeRemedies.com will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

At SafeRemedies.com, our customers' security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information can not be intercepted or decoded.